If you are getting the error message below, your photo is too large. Try saving the photo out to be less than 10MB.
If you are getting image not valid, seen below, make sure your image is jpg (jpeg), png or gif.
If your upload is spinning and spinning. Check your internet and wifi speed here https://www.speedtest.net/. You will need at least 5 Mbps.
If nothing is happening when you select the image, try clearing your history/cache then retry or try a different browser. You may have extension that is blocking this function.
If you continue to have issues please contact Customer Care at 800-533-8095.