FAQs 2020-04-14T15:20:44+00:00

How can we help?

mLearn FAQs

Are test available for every course? 2020-10-28T21:02:04+00:00
No, not every course has test or requires test for completion.
Are the glossary terms accessible to all? 2020-10-28T21:53:14+00:00

Yes, both students and instructors can see glossary terms.

To find glossary terms, see “Where to find glossary terms”.

Can I alter the course to meet my classroom’s needs? 2020-10-28T21:31:00+00:00

A: You can alter the teaching method by formally going through the course in the classroom or have students complete certain section at home, followed by in-class discussion or presentation.

B: You can skip around in the course and complete sections at your own time and pace.

C: You can cover activities in depth or as brief as you see fit.

Can I change class start and end date? 2020-04-24T20:09:52+00:00

Yes, you can alter the start and end dates as long as you are setup as the admin for the section of course you wish to change.

Go to your section you would like to change and select the section name.

Then select the edit section button located near the top of the page.

The section edit page will open and you can scroll down to section dates, located below the section name.

Click on the month, day and/or year of the register start, class start or end date.

Once you have finish selecting your new dates, scroll down and select the submit button.

You will see a success message at the top of the page.

Can I download or print the glossary terms? 2020-10-28T21:15:49+00:00

No, currently you cannot print or download glossary terms, but you can copy and paste the glossary terms into a word document.

You can copy and paste them onto a document for your own personal use.

Can I hide a Student’s answer? 2020-10-28T21:36:33+00:00

Yes, if you are the instructor of the course section you can hide a student’s response or answer from the whole classroom.

To hide an answer, navigate to the Responses page, located in the main menu and find where your student’s response is by selecting on module and/or lesson the answer lives under.

Once you have located the response you wish to hide. Select the arrow icon located in the top right-hand corner of the answer and a hide post option will appear.

Select hide post and the response will be hidden from the whole classroom and only you will be able to see it.

Can I review a course before purchasing? 2020-04-03T21:28:28+00:00

Yes, just call Customer Care at 1-800-533-8095 and they can set you up with a free review.

To see all courses we have available go to, https://elearning.smp.org/courses/.

Can I search for a term or activity in a course? 2020-04-29T21:28:59+00:00

You can search for a term, word or activity within a course by selecting Search located in the top navigation.

Search will open up to a page where you can enter your word, term or activity’s name, then select search.

Your results will be listed below. The results will have a link, page and a number. To navigate to the page please select the page number link.

Also, the results will contain a paragraph section, as well as, the course pathway to where this page lives.

Can I see my child’s progress? 2020-04-29T21:10:49+00:00

Yes, you can login as your child – from there you can navigate into modules, lessons and activities to see which ones have been completed. Please note some courses do not have multiple modules and/or lessons.

If there’s a check mark, it has been completed, if there are three orange dots, they are in progress and if there is nothing, they haven’t begun that particular module or lesson.

Can I see my student’s notes? 2020-10-28T21:25:37+00:00

No, notes are only save and view per account, so unless you are with the student and viewing their course with them, you will not be able to see their notes.

Can I send messages to students through the eLearning platform? 2020-04-03T21:29:15+00:00

Currently, there is no way to send correspondence to students within our platform. You can collect email addresses from the student’s profile and use that to send out communications.

Can I update a student email? 2020-04-24T20:17:13+00:00

Login to mLearn and go to the admin side of the site. Select students in the side menu.

Once you enter the students page, select the student you would like to edit the email address.

Then select edit button, located near the top of the page.

The student’s profile will open up and you can edit email address, username (if your school or parish uses), name and active.

Once you have completed the edit, select update and the student’s profile will close and a success message will be displayed at the top.

Can students hide an answer or response? 2020-10-28T21:47:48+00:00

No, only instructors of a course section can hide a response from a student.

Can students pay for their own resource? Can school pay for all? 2020-04-03T21:28:42+00:00

Yes, we can setup payment when students enroll.

Yes, the school can pay for all. We will bill the school once students have completed enrollment.

For more details or further questions, please call us at 1-800-533-8095.

Can we make copies of this for the children? 2020-04-03T21:27:07+00:00

The program is intended to be all digital, except for the take-home handout each week. Everything your ministers will need to lead this program is included, so there shouldn’t be a need to do extra copying. We wanted this to be super easy for you and for your volunteers.

Can we still use the music if we don’t have WiFi or a speaker system? 2020-04-03T21:26:48+00:00

Yes, the music can be used without WiFi. Music can be played from the program using a phone and Bluetooth speakers (which sell for as little as $15). Teen volunteers are especially helpful with getting this set up!

Can you have more than one username? 2020-04-29T20:53:18+00:00

Your username is the email address you used to sign up for the course. Or username that was registered by your school or parish admin.

You can use multiple email addresses or usernames when you have registered for your courses, but it is mLearn’s recommendation that you use one email address for all your course sections because your course sections will show up on the first entry to the site, http://mlearn.smp.org/learn.

 

Can you have multiple instructors per section? 2020-04-03T21:27:49+00:00

Yes, you can have more than one instructor for a section.

To change an instructor to existing section, see “How to change the instructor in a section” FAQs listed below.

Can’t login, got an error message (Invalid credentials), now what? Locked out? 2020-06-10T21:06:00+00:00

Invalid credentials means the username or email address and password you have enter is not matching with any that we have in our system. Double check you username or email address with your school or parish admin.

Also use the password eye icon to make sure you are typing the password in correctly.

If you are still having problems please call customer care at 1-800-533-8095.

Do I need to enroll in the course? 2020-04-03T21:28:16+00:00

No, the only people that need to enroll in a course are students. Instructors will be signed up when you register a course and a confirmation email will be sent to them.

Do I need to know how many students are in my class in order to register? 2020-04-29T21:05:23+00:00

No, we can add in the quantity of students later on. We know classes flex in size and have done our best to create an experience that will allow you to easily adjust, should your class size change.

Do I need to know my student’s email address before I get started? 2020-04-29T21:06:03+00:00

Nope. When you register, you’ll get a unique code for each section and the web address (mlearn.smp.org/enroll) to share with your students, who will self-register. Easy!

Do not use Internet Explore Anymore! 2020-10-29T16:14:27+00:00

If you are using Internet Explore switch to Edge or Chrome. Microsoft stopped supporting IE in 11/2020.

Do students see teachers answers? 2020-09-10T19:20:32+00:00

Teachers’ answers are not viewable. You can share your answers if you login and present to the class.

Do we need a Children’s Lectionary? Do you sell them? 2020-04-03T21:27:03+00:00

If you want a Children’s Lectionary, we recommend purchasing one from a liturgical publisher. We do not sell them at this time. However, the Kids’ Liturgy program has the Gospel text included in the platform.  The Gospel can be printed ahead of time or simply proclaimed by pulling the text up on a phone.

Do we need any additional supplies or materials? 2020-04-03T21:26:58+00:00

The platform contains all the things that are essential to leading a Sunday session, but the liturgical experience would be strengthened by having a Children’s Lectionary, candle, and a cloth featuring the color of the Liturgical seasons. For extra child involvement, it’s great to have these items carried by children in the procession and have them set up the liturgical environment each week. It can be a simple, but powerful, part of the ritual.

Do you have answer keys for tests? 2020-10-28T21:04:03+00:00

Yes, there should be answer key for test. Answer keys are listed below the test and have similar name, located in the download files tab, right-hand side navigation.

Answer Keys

Do you have assessment projects (rubric)? 2020-10-28T21:05:49+00:00

Yes, we have assessment projects for certain courses. Not all courses require an assessment project for completion. They are located in the download files tab, right-hand side navigation.

assessment projects

Do you have scope and sequence? 2020-10-28T21:07:04+00:00

Yes, we have scope and sequence for certain courses. Not all courses require a scope and sequence document. Scope and sequence is located in the download files, right-hand side navigation.scope and sequence

Does total seats available mean per section or per course? 2020-04-03T21:27:58+00:00

Total seats available is per course. Each section created and every student in that section should equal to total number of seats for the course.

Forgot my Password? 2020-04-29T20:41:47+00:00

Go to http://mlearn.smp.org/login . Click on the Forgot password link just below the Login button.

You will be prompted to enter your email address, then click on the Reset Password button.

A message will pop-up telling you to check your inbox, where you will find an email with instructions for resetting your password.

An email will be sent to you with a link that will prompt you to reset your password.

Once the you see the success message you can now login with your new password.

If you did not receive an email, check with your school or parish admin and make sure your email address is correct. Also, they reset your password.

For students that have a username, you will have to see your admin to reset your password.

How can I be sure it is a safe environment? 2020-04-03T21:28:57+00:00

mLearn site follows security setting with software updates and checks. All data including user information and answers are stored and used only internally.

For further questions or concerns please contact us at 1-800-533-8095.

How can I order more seats? 2020-04-03T21:29:40+00:00

You can order more seat by contacting you Customer Care Rep at 1-800-533-8095.

How do I (Admin) navigate around the platform? 2020-11-19T21:54:18+00:00

Log into the site and select admin button to go to the admin side.

You will be redirected to the course page where you can select manage sections button, to see sections (classrooms) that are setup.

You can select the section name to view the section’s details or enter the classroom.

On the left hand side you can select instructor to see all instructors, their profile and their sections (classrooms) they are teaching. Also, you can edit their profile and reset their password.

Also, there is the students page, where you can see all students, their profile and their sections (classrooms) they are enrolled in. Also, you can edit their profile and reset their password.

Classes tab, redirects you to the student side of the course, where you can view the individual sections.

For more detail instructions on the admin side of the platform, see ‘How to Use the Admin Platform‘.

To learn more about course menu see ‘How to use the Course Menu‘.

How do I (Instructor) navigate around the platform? 2020-04-24T20:03:30+00:00

Log into the site and select the section (classroom) you would like to view. If you have only one section (classroom) you will atomically go into the section (classroom).

Once you are in you can view, classroom page, where the students enter their profile if the course has an express yourself activity.

Responses page where you can view students responses.

Progress page where you can view and monitor students’ progresses.

You can use the side navigation or table of content to navigate to an activity quickly.

 

How do I add or subtract seats? 2020-04-03T21:27:53+00:00

All seats available are setup when you register for the course. When you create a section, there is not a set seat number options. Each section created per course adds up to total available seats for the course.

To add or subtract seats for a course you can call Customer Care at 1-800-533-8095.

How do I change my email address? 2020-04-30T19:01:47+00:00

After logging into mLearn select the link Settings in the main navigation and under email, reenter your new email address, as well as your password.

Confirm password and select save changes.

How do I delete a student from a section? 2020-04-03T21:27:40+00:00

To delete a student from a course you have to call Customer Care at 1-800-533-8095.

How do I enroll in my course? 2020-05-15T19:32:40+00:00

To enroll in a course please go to http://mlearn.smp.org/enroll (youth courses) and/or http://mlearn.smp.org/enroll/adult (adult sponsor courses). Your section code will be provided by your instructor.

For step by step instructors see how to enroll or how to enroll and pay.

How do I enter my course? 2020-04-30T19:04:57+00:00

A: Log into mLearn, you should be in the entry page, http://mlearn.smp.org/learn, if you have more than one course. There should be a list of course sections, select the one you want and it should open where you left off, otherwise navigate through your modules, lessons and activities.

If you are enrolled in only one course when you login, mLearn will automatically open to where you left off in the course.

B: If you are already in a course you can check your other course sections by selecting the top left-corner dropdown and all your course sections should be listed there.

How do I learn all the administrative functions? 2020-11-17T16:32:40+00:00

To familiarize you with these functions, here is a quick tour of the admin side of the site.

Click to watch the video.

Also, there is a step by step How to use the admin platform. Or review the How to page for detail steps.

For urgent questions please contact Customer Care with your questions at  1-800-533-8095.

 

 

How do I monitor student’s progress? 2020-04-24T20:21:32+00:00

The main way to monitor student’s progress, is on the progress page of the site. If you login and navigate to your section (classroom) you would like to monitor. Please note, if you only have one section (classroom) assigned to you, when you login you will automatically enter the course.

Select progress, located in the main menu, top of the page. The student’s name will appear on the left hand side with a scale, letting you know how much they have completed.

Click on the students name and all the lessons will appear on the right hand side. Select a lesson and the questions for the lesson’s activities will appear.

Click on show answers and the student’s answers will appear.

Once you are finished reading their answers, please select hide answers to navigate back to another lesson or click on an another student’s name.

Also, some courses have multiple modules. If they do, you can click on the module name, located above the students progress to see all options.

Finally, there is another way to view students progress, in-course view.

Navigate in the course to an activity that you would like to see the student’s answer and click on upward arrow, located in the right-hand side menu.

You will see students that have completed the activity have a green check. For activities that have answers, their name will be selectable. Select the student’s name.

Their answer will appear in the course.

To go back, select return to interactive mood, located at the top of the page.

Also, you can review students response on the responses page, which is located at the top in the main menu.

You can select an activity in a lesson and view the all students’ responses. To see more on response go to “How to Use Responses” in the Instructor FAQs.

How do I move a student to another class? 2020-04-24T20:15:56+00:00

Login to mLearn and go to admin side of the site. Navigate to the section that the student you would like to transfer out of and select assign to section.

Please note, you must have the section (classroom) setup before you transfer the student.

All sections should appear in the dropdown. Select the section (classroom) you would like the student to move to and select update.

You should get a success message at the top of the page.

You can navigate to the section (classroom) the student was transfer to, by selecting view section button and selecting the section.

The student should be listed under enroll, located at the bottom of the page.

All of the students work will be transfer!

How do I navigate to a certain activity or lesson? 2020-04-30T19:09:57+00:00

A: Course Menu: Every course has a side navigation, located on the right-hand side or for smaller screen sizes, bottom of the page. In the side navigation every module, lesson, activity and page are listed. To open the side navigation, simply click on the menu icon (three bars) and the side menu will open.

When you open the side navigation, the page you are on will have a darker gray background and number icon color. The active page shown below, is Module 1.

To view pages listed inside modules, lessons and activities, click on the plus or minus icon, located to the right of the title of the module, lesson or activity.

All page titles are selectable and when you click on them, you will be redirected to that page.

Once you are deep within the course, when you open the side navigation the page you are on loads at the top of the side menu. To see modules, lessons or activities listed above them, simply scroll up.

B: Table of Contents: Once you are logged into your course you can select the Table of Contents link, located in the footer of the site and the full course will be listed with links to all modules, lessons and activities.

On the Table of Contents page, you will see the module, lesson and activity’s page title and page number. Please note, the page numbering is not module numbering, but actual number of the course page.

Shown below, is Understanding Racism’s Table of Contents page, module 1 “Understanding Racism” is page 1, but if you scroll down the last page in the course “Moral and Spiritual Work” is page 276. So, Understanding Racism pages are 1-276, in total.

 

 

How do I register my students? 2020-04-24T20:07:26+00:00

Once your school or parish is setup for the course, you should receive an email that provides a section code that you can give to your students and have them enroll at http://mlearn.smp.org/enroll for youth or http://mlearn.smp.org/enroll/adult for adult courses.

If you have not received an email, check with your account admin or Customer Care to make sure your course was registered. Also, recheck and make sure this email wasn’t filtered to the junk/spam box.

To add student(s) to as section, see “How to add student(s) FAQ” under school admin. Please note, adding students to a section is good for username based schools or parishes and first time enrolling students.

For step by step directions for students to enroll view How to Enroll or How to Enroll and Pay.

How do I remove a student? 2020-04-03T21:29:55+00:00

To delete a student from a course or section you have to call Customer Care at 1-800-533-8095.

How do I see all currently enrolled students? 2020-04-24T19:57:26+00:00

You can view all students that are enrolled in your courses’ sections by selecting Students, located on the left-hand side navigation.

The students page will load and show all students that are in your school or parish.

To see students that are only enrolled in a course, select from the dropdown, under currently enrolled and click on yes.

All enrolled students will appear.

How do I see all the courses we are signed up for? 2020-04-24T20:08:24+00:00

Log into mLearn and make sure your Courses tab been selected, located on the left-hand side. Once selected, the window should open to a list of all your courses you have signed up for.

Use the course status filter to see all active, all and concluded courses.

How do I setup my login so the site doesn’t remember me? 2020-04-29T21:04:15+00:00

Before logging in unselect checkbox “Keep me logged in” and enter mLearn.

Go to settings and reset password.

Then check and make sure you do not have your password saved in your browser.

For browser saved passwords go to history and select clear history.

In the new window select the checkbox “logins or passwords” and select enter.

How do I setup the login so the site remembers me? 2020-04-29T21:01:14+00:00

On the login page enter your email and password and select the checkbox “Keep me logged in”, followed by selecting the Login button.

How do I unhide a post? 2020-10-28T21:47:26+00:00

To unhide an answer, navigate to the Responses page, located in the main menu and find where your student’s response is by selecting on module and/or lesson the answer lives under.

Select the arrow icon, located to the right of the response that is hidden.

A unhide post button will appear, select unhide post.

The response will now be visible to the whole classroom.

How do I view a course section? 2020-04-03T21:28:12+00:00

Log into mLearn, and select Courses located in the left-hand side navigation.

Select Manage Sections of the course you would like to view.

The manage sections page will open. Select the section by clicking on the section name you would like to view.

Once you select your section, your section page will open, click on Enter Classroom and a new browser window will open to the course section.

How do we setup payment for the course? What is the cost? 2020-07-30T14:13:36+00:00

Customer Care rep will help your payment setup for your students when they enroll or collect a one-time payment from you. Please note, each course has a different cost.

Contact Customer Care:

Monday through Friday, 7:30 a.m. to 4:30 p.m. CST.

E-mail: mlearn@smp.org
Telephone: 507-457-7900
Toll-free phone: 800-533-8095
Toll-free fax: 800-344-9225

Here is a list of all our courses and link to more information:

How is payment collected? 2020-07-30T14:11:07+00:00

Payment is collected online via credit card, once you enroll for your course, if your course has a fee. Otherwise, if there is no enroll fee, your school or parish has chosen to be billed for the course.

Please note, each course has a different cost. For more information please contact Customer Care.

Monday through Friday, 7:30 a.m. to 4:30 p.m. CST.

E-mail: mlearn@smp.org
Telephone: 507-457-7900
Toll-free phone: 800-533-8095
Toll-free fax: 800-344-9225

Here is a list of all our courses and link to more information:

How to change the instructor in a section? 2020-04-24T19:55:36+00:00

Log into the site and go to the admin side of the site. Make sure you are on the course page with all the courses listed. Select the course you would like to switch the section (classroom) instructor for by clicking on manage section button.

You will be redirected to the page with all the sections (classrooms) listed. Select the section (classroom) that you want to switch the instructor.

Once you enter the section (classroom) page, click on the edit section button.

The section edit popup will open and scroll down to the instructor(s) listed.

Unselect the instructor you would like to remove and either select the existing instructor or add a new instructor. Example below has only one instructor listed, so we will add a new instructor.

Reselect the category options, by selecting if the instructor will be reviewing, enrolling the students or uploading the students to the classroom.

Once, completed select submit.

You will be redirected to section page and a success message will appear.

The instructor will get a email confirmation specifying how to get started.

How to create a new section? 2020-04-24T20:00:09+00:00

Login into your account and select the course you would like to add a section to.

The manage sections page will open. Select add a section button.

The section options page will open. Click on the name and type the name of the section.

Select the registration date, start date and end date for the section.

Then select an existing instructor or type in a new instructor’s info. If a new instructor you can select whether you want them to be an admin and have access to the admin side of the site.

Please note you can select more than one existing instructor, but you can only select either existing or new, not both.

Select from the following options:

  • If your instructor will be reviewing only, then select review and ignore the other options.

  • If your instructor will have students enrolling, then make sure the instructor will be enrolling is selected.

  • If you will be uploading students into a section, select admin will be uploading option.

If everything looks good, click on submit.

The page will be redirected you to the section overview.

Please note, your instructor will get an email confirmation to access the course.

How to Reset a Students Password? 2020-04-24T20:13:55+00:00

Login to mLearn and go to the admin side of the site. Select the students tab on the side menu.

Then select the student you would like to reset the password, by clicking on the name.

Then select reset password button.

The password reset page should open. Enter in the new password and select save.

Once completed, the student should be able to login with the new password.

How to upload or add students to a section? 2020-11-20T14:40:35+00:00

Before you begin, your school or parish account must be set to username. To check, go into an existing section and if you do not see an Add Student button then you need to call Customer Care at 1-800-533-8095 to switch to username.

Please note that you cannot add existing students to a section. Existing students must enroll!

Login into your account and select the course you would like to add students to.

Then select the section you would like to add students to. If you don’t have a section setup or not sure how, see “How to Setup a Section” in School Admin FAQs.

The section page will open up.

Select add student button and the import student menu popup will appear.

Select download CSV to download a CSV, open in excel and input student’s information.

You can also, enter the students individually, by selecting the add students button, but for large student list, CSV would be better.

In the CSV, enter the first and last name and username. No need to enter email addresses, just clear the fields before you are finish.

The username should be entered first name, last name and number 1. For example, JaneBoe1. Or you can leave the username blank and have the system generate one.

Please note, do not use any special characters in the username, they will not be accepted.

Also, do not use special characters in the first or last name, due to the fact the password is generated by first name, last name and special characters have unique font styles for every devices and the student will not be able to log in.

Clear out any remaining field before you upload by using delete and not the space bar.

Once you have completed inputting the student’s info, save the CSV and then go back to import student menu pop-up and select browse. You will be able to navigate through your files, select the saved CSV file and click on open.

Your imported student’s info should be automatically populated. If you need to edit or remove the fields, you can do so.

Select the instructor(s) for the section, so the students’ generated passwords will be sent to them.

If you get a username error, stating the username already exists, try using a different number instead of 1. Example, JaneBoe2 or JaneBoe3 and so on.

If you get an error message email address already exists, check to see if the student already has an account. If the student does have an account, then they will have to enroll into the section to keep the same user account and courses under the same email address.

If you get the error message email address is needed or exist and your username based school or parish call Customer Care at 800-533-8095.

After you selected import student, you should get a success message at the top of the pop-up. Close out of the add student pop-up and refresh your page the students should be listed at the bottom under enrollment.

*Please note, that you can only add student(s) if they do not have existing account. If you are using username or email address each time you upload a student to a section they will get a new username and password.

 

How to use responses? 2020-04-24T19:46:36+00:00

Login to mLearn and select the course section (classroom) you would like to view. If you only have one section then you will atomically be directed to that section.

Then select responses located in the top of the main menu and the responses will appear.

You can select modules (chapters) if your course has them.

Below, the blocks are section off by lesson. Within each lesson block is activities you can select by clicking on the activity.

If there are activities with a yellow icon, that means the responses are not shared within the class.

There are four types of responses:

  • Poll Multiple Choice (Shared with Class)

  • Poll Short Answer (Shared with Class)

  • Free Form Answers (Shared and Not Shared with Class)

  • Image Upload (Shared and Not Shared with Class)

Please note, if there are no answers the page will be blank.

In each response of the students you can click on the down arrow to hide a post. And if the response has been flagged then you can unflag the response.

To go back to the main response page either select the response on the main menu or select the lesson name, located in the top left hand side.

 

How to view student’s profile and edit? 2020-04-24T19:56:32+00:00

Log into the site and go to the admin side of the site. Select students located on the left hand side of the page.

A list of all the students in your school or parish will appear. Select the student you wish to edit.

The student’s profile will open. Select edit student button.

You will be redirected to the students profile that you can edit.

Edit the fields you wish and then select save. You should get a success message at the top of the page.

I am getting an error message or unable to upload my photo? 2020-11-05T21:42:30+00:00

If you are getting the error message below, your photo is too large. Try saving the photo out to be less than 10MB.

image too large

If you are getting image not valid, seen below, make sure your image is jpg (jpeg), png or gif.

not valid image

If your upload is spinning and spinning. Check your internet and wifi speed here https://www.speedtest.net/. You will need at least 5 Mbps.

If you continue to have issues please contact Customer Care at 1-800-533-8095.

I am viewing a group responses, how do I navigate back to the main page? 2020-10-28T21:22:19+00:00

To get back to the responses main page, select the activity’s name you are viewing located in the top left-hand corner below the top navigation (header).  Or just reselect Responses in the main menu.

 

I answered one of the questions wrong can I go back and edit it? 2020-04-29T21:20:15+00:00

Yes, if you are still in the course, in the top left–hand corner selects back to lesson or module and reroute back to the activity you want to fix. Or select previous button, located at the bottom of the page.

If you are completely out of the course reenter the course and reroute through the modules to the activity you want to edit.

I can’t find the continue button, what do I do? 2020-11-03T20:28:46+00:00

If you submitted an answer to a shared response and you are viewing all the classmates answers, but can’t find the continue button, seen below.

no continue button

Try resizing your browser window, by moving the mouse to the edge of the screen. Then move the browser window smaller or make the height longer, till you see the continue button.

resize browser

If you continue to have issues please call Customer Care at 1-800-533-8095.

I downloaded a file and can’t find it? 2020-10-28T21:08:50+00:00

It should be downloaded from the browser you were using. You can check your browser by navigating to downloads and view all downloads. Or check your downloads via your computer or devices you were using.

If you can’t find downloads on your browser or devices, search for how to find my downloads via browser or devices you were using and resources should popup that could provide directions.

I forgot my username? 2020-04-29T20:46:59+00:00

Most usernames are email addresses. You can try typing in your email address and see if your browser has auto fill. Otherwise you can contact your school or parish admin and they can provide your username or email address.

Also, you can contact customer care at 1-800-533-8095.

I get an error when I try to upload or save students to a section? 2020-10-29T16:33:38+00:00

First off, if you are using Internet Explore switch to Edge or Chrome. Microsoft stopped supporting IE in 11/2020.

If you are uploading a CSV, make sure you are saving it out in CSV format.

When using Chromebook, you will have to use Google Sheets. Here is how to save out in Google Sheets a CSV:

  1. Open Google Sheets
  2. Click on the “File” menu, then click on the “Import” button.
  3. Click on “Upload” on the far right side of the “Open a file” menu bar.
  4. Select the correct import settings for your file.
  5. Enter the students information.
  6. To export your spreadsheet again as a CSV, you can just go to the “File” menu and select “Download as.” There, select “Comma-separated values”.

If you are getting errors that username or email already exists try adding different numbers to the username. For emails you will have to check to see if the students already exists. All existing students cannot be added in add section student. They will need to enroll into the section.

Call Customer Care if further issues are occurring at 1-800-533-8095.

I have a student that is having trouble enrolling? 2020-04-03T21:27:34+00:00

First double check the section code the student is using. Many times certain numbers and letters are confusing, like the number 1 and lowercase l, so our recommendation is to copy and paste the code directly into the form.

You can locate the section in one of the three following locations:

  1. Manage Course Section Page (Admin Only)

2. Course Section Page (Admin Only)

3. Instructor’s Email Confirmation

Once the section code is verified, check errors that the student may be getting on the page. If the student is already registered for the course section they will not be able to register twice.

If you have arrived on the confirmation page and selected confirm, but the student did not get an email confirmation, please check with your admin. They can view the class student enrollment list and students profile to check the student’s email address.

Also, if your students are paying with enrollment and they are having issues on the payment page, call Customer Care to complete the order.

If you have completed all above and the student is still unable to register, please call Customer Care at 1-800-533-8095 and they will be happy to assist.

I have a student that is having trouble logging in? 2020-04-24T20:12:20+00:00

First check the spelling of the student’s email address or username and password.

You can click on the eye icon in the password field to see the password.

If you are still having issues, click on forgot my password.

Please note, if the student doesn’t use a email address for the login, they will have to have the admin reset their password.

Enter the student’s email and select rest password button.

The student will get an email with a link prompting them to reset their password on the password rest page.

If they do not receive an email have the admin check the email address of the student, on the student profile. Then the admin can reset their password by clicking on the button located in near the top.

If you don’t know how to get to the student profile or reset the password see “How to view Student’s Profile and Edit” in Admin’s FAQs.

 

 

 

I have enrolled in my course(s), how do I access my course(s)? 2020-04-29T21:13:00+00:00

A: New Student: Your instructor or teacher should provide a section code and URL for you to enroll in. Once enrollment is completed you should receive an email prompting you to setup a password.

Please check your inbox and junk/spam folder to see if you received the email. If not, please contact your instructor/teacher or Customer Care, 1-800-533-8095.

Once your password is setup, please go to login and your course should be there.

B: Existing Student: If you are an existing student and used the same account information, you should have received an email confirmation that includes an URL to the course.

Please check your inbox and junk/spam folder to see if you received the email. If not, please contact your instructor/teacher or Customer Care, 1-800-533-8095.

I imported students and the instructor did not get an email or I forgot to select an instructor when importing? 2020-04-03T21:26:05+00:00

Please verify the instructors email address you selected when importing the students and check the instructor’s junk folder in their inbox.

If you are unable to retrieve the email or forgot to select an instructor, try resetting the student’s passwords manually or call Customer Care for assistant at 1-800-533-8095.

I keep trying to upload my CSV and getting an error? 2020-04-03T21:26:11+00:00

Please make sure you saved your CSV file out as CSV.

I selected the right answer, but it keeps saying Try Again? 2020-11-20T19:24:13+00:00

try again message

If you have selected the correct answer on a course, but the popup message keeps saying try again. First try refreshing your browser. Then if the response still says try again, move on to the next question or try a different browser and come back to that question later.

Sometimes the session times out and you need to clear your history or come back later when the browser has cleared.

Also, check your browser extensions. One of them may be affecting the course. For more information on how to do this, got to browser extensions page.

If the response keeps happening contact Customer Care at 800-533-8095. They will want to know which question it is, your browser and OS version.

I uploaded students twice to a section. How do I remove the duplicates? 2020-04-03T21:25:59+00:00

Unfortunately you are unable to delete the extra students. Please call at us 1-800-533-8095, and we will help you remove the duplicates.

Is there a way to download or print the teacher tips? 2020-10-28T20:57:17+00:00

At the moment, there is no way to download or print teacher tips, besides copying and pasting them into a document.

My answers are not showing up after I completed them and click on the right one? 2020-11-20T19:25:53+00:00

Each lesson preloads when you enter it, if you leave for awhile and come back make sure you refresh you page. Sometimes you can complete a couple questions and then when you finish the lesson your browser was timed out.

try again message

If you get ‘Try Again’ popup message when you clicked the correct answer you may want to refresh your browser and try again. If it occurs again, move on and come back to this question later. If it’s not working you can clear your browser history and see if that fixes it.

Also, check your browser extensions. One of them may be affecting the course. For more information on how to do this, got to browser extensions page.

Otherwise, contact Customer Care at 800-533-8095. They will want to know which question it is, your browser and OS version. To learn more about how to get this info go here.

My music is not playing? 2020-04-03T21:26:38+00:00

Check the Wifi connection. If it is good then see if anyone else is using the Wifi. If not, try connecting to your cellular data. If you turn on your blue tooth on your phone and allow your iPad, tablet or computer to connect.

Otherwise, you can just use your phone for the singing activities.

Some pages have blank teacher tips? 2020-10-28T20:55:06+00:00

Not all pages have teacher tips. If you are not seeing any teacher tips throughout the course, check to make sure you are logged in as an instructor and you are viewing the correct tab.

To find teacher tips, see “Where do Find Teacher Tips” in FAQs above.

Students have enrolled with their school email which does not accept outside emails. How will they get a login email? 2020-04-03T21:29:31+00:00

When the student enrolls, on the enrollment page, parent’s email address is required. So, when the student enrolls the parent will get the email confirmation as well.

Also, admins are able to setup passwords for students and provide the students with their login information.

What are all the courses we offer? 2020-07-30T14:13:50+00:00
What are the computer and internet requirements? 2020-04-29T21:13:35+00:00

Our courses are available on devices with internet/web connection. This includes mobile, tablet/iPad, desktop and laptop computer.

What are those number blocks listed to the left in the side navigation? 2020-04-30T18:58:43+00:00

The number icons are called Module Numbering and within every course there are variations of modules, lessons and activities. Modules are like chapters that contain lessons and the lessons contain activities.

Below is an example side menu of Creating Justice, which has 6 modules and are numbered 1-6.

If we open up module 1, in Creating Justice, we will find module 1 has 6 lessons, which will be numbered with module 1’s number shown in front of the lesson’s number.

Shown below, module 1, lesson 1, number icon is listed as 1.1.

Now, if you open up lesson 1, in Creating Justice, you will find it has 8 activities and you will find module 1’s and lesson 1’s numbering shown in front of the activity’s number.

Example below, you will see the number icon 1.1.4, which means module 1, lesson 1, activity 4.

If you open activity 4, in Creating Justice, and you will see numbered pages listed below the activity. These are numbered pages do not contain module numbering, as seen below.

NOTE: Every course is structured differently, while Creating Justice has 6 modules with many lessons and activities; Understanding Racism has 1 module with many lessons and activities.

What do I do if a student registers more than once? 2020-04-03T21:29:51+00:00

A. If the student has enrolled with an incorrect email, then enrolled again with a correct email. Please contact Customer Care Rep to delete the incorrect user account.

B. If a user has enrolled in a section and admin has added them into the section, please contact Customer Care Rep to delete the one of the user accounts.

Please note, when you call Customer Care Rep at 1-800-533-8095, make note of what user account the student has done work in and that is the account we will keep.

If the student has completed work in both user accounts, you can choose which one you would like to keep.

What does authentication request could not be processed due to a system problem mean, when logging in? 2020-11-03T20:09:19+00:00

If you get an error message, “Authentication Request could not be Processed Due to a System Problem,” when logging in, you most likely have duplicate accounts. Please call Customer Care at 1-800-533-8095 so we can delete the extra account.

Authentication Request could not be Processed Due to a System Problem

 

What does blended classroom mean? 2020-10-28T21:31:31+00:00

Blended classroom means the course is broken down with the students completing work at home and other sections within the classroom.

What does CRSF token is invalid mean? 2020-10-30T19:01:55+00:00

If you get an error message that says “CRSF Token is Invalid.” it means that your browser has timed out. You need to refresh the browser and try again.

If you get the message again, try using another browser or clearing your browser history.

What does green check marks and yellow dots mean? 2020-10-28T21:29:40+00:00

Green checkmark means completion. Yellow dots mean in progress and plain blue circle means has not started.progress display

What if I am having issues continuing my course? 2020-04-29T21:19:04+00:00

A: If they continue button is not working, try selecting previous or refreshing the browser. If it still is not working, try clearing your browser history then open the course in a new browser. If you still press continue and nothing is happening contact customer care.

B: When I select submit nothing happens. Reread the last sentence and make sure you completed the interaction completely. Sometimes the questions ask for more than one answer or they are not matching up correctly. Also, you can select previous or skip links and come back to the activity later with your instructor and make sure your submission is correct.

C: Try left clicking the button and select open in a new window. The page should open in a new window and continue with the course.

D: Contact customer care at 1-800-533-8095.

What if I am having trouble viewing my videos? Videos won’t play? 2020-11-05T21:50:03+00:00

A: Loading: The video is in play, but it is frozen. Check your internet connection here https://www.speedtest.net/. You need at least 5Mbs to have video play if not more. Make sure there is no heavy use outside of you playing the video.

B: Not showing up: Try opening up a course in a different browser, if it works the other browser may need updating to watch videos. How to check to see if your browser has been updated, https://support.google.com/youtube/answer/175292?hl=en.

C: Still not showing up: try opening it up into its own browser, select the share icon on the video, paper airplane.

D: Again, still not showing up: Check with your school or parish admin, Vimeo may need to be whitelisted for viewing.

If further issues occur please contact Customer Care at at 1-800-533-8095.

What if my responses and progress sections are blank? 2020-10-28T21:24:25+00:00

If your students’ responses and progresses are blank please check and make sure your students have completed activities. Also, check with your school or parish admin to see if the student has logged into the course.  If they have not completed then there is nothing to view.

If your students have completed course activities, contact Customer Care at 1-800-533-8095.

What if we don’t have computers and WiFi? 2020-04-03T21:26:42+00:00

Our goal with Kids’ Liturgy is ease of use for your volunteers. Since it is created using our unique platform, the entire program can be accessed using any phone/tablet/computer. Your volunteers will be able to pull up the program on their smart phones and access it any time (though note, audio is essential and projection is strongly preferred for music components).

What information is provided in teacher tips? 2020-10-28T20:51:45+00:00

Teacher tips contain:

  • Discussion TopicsDiscussion Topics
  • Presentation ProjectsPresentation Projects
  • Guided or Points in Lesson’s ActivitiesGuided or Points in Lesson’s Activities
  • Activity DirectionsActivity Directions
  • Answers to QuestionsAnswers to Questions
  • Other Notes or TipsOther Notes or Tips
*Please note, not all listed above is available in every course due to requirements or overall design of the course.
What is in my side navigation? 2020-04-30T19:30:46+00:00

The side navigation contains:

  1. Course menu that lets you jump around from activity to activity. To learn more about course menu go to “How to Use Course Menu” on our how to pages.

2.  Notes that let students write their thoughts and questions down.

3. Glossary terms, not all course have glossary terms, but if they do in the course words that have red dotted lines, on-click will pull up the definition.

What type of activity questions are there? 2020-10-28T21:27:40+00:00

A) Checklist: Multiple answer, one or more selections with checkboxes.

B) Matching: Matching items from one list to corresponding items in another list.

C) Multiple Choice – Text: Multiple answer options and presented as text.

D) Multiple Choice – Images: Multiple answer options presented as images.

E) Navigation: Simple navigation buttons, next and continue.

F) Poll – Short Answer: Single short answer text field, answers are collected for presentation to other users in the same course section.

G) Poll – Multiple Choice: Multiple answer, one or more selection with options presented as text and answers are aggregated for all users in the same course section.

H) Sequencing: Putting a list of items into the correct sequence.

I) Free Form Answer: Single large text response field.

J) Image Upload: Upload an image with an optional text description.

K) Survey: Combination of text multiple choice and free form answers. This activity is not related to student’s course completion.

What types of documents are available for courses? 2020-07-30T20:20:57+00:00

Some courses include the following documents:

  • Affirmations Word Bank
  • Directors Manuel
  • Learning Outcomes
  • Handouts
  • Summative Assessment Projects
  • Summative Assessment Grading Rubrics
  • Summative Tests
  • Summative Answer Keys
  • Scope & Sequence
  • Teacher’s Guide
  • Overview and Pedagogy

To find out if your course has any of these documents view course outline by selecting the course in question, below.

To find out where and how to download documents go to “Where to find download documents?” FAQs.

Where are classroom presentation, discussion projects outlines or directions? 2020-10-28T21:01:23+00:00

Classroom presentation, discussion outlines and directions are located in the teacher tips tab throughout the course and in the download documents tap.

To find out where are download documents go to  “Where to find download documents” FAQ.

Where are my glossary terms? 2020-10-28T21:13:46+00:00

Glossary terms are located in the side navigation located on the right side of the browser.

Glossary Terms

*Please note, not all courses have glossary terms.
Where do I find activities? 2020-04-03T21:26:33+00:00

We have activities downloadable on a page, in each section. See visual below.

Where do I find out where I was in my course? 2020-04-30T19:04:23+00:00

In the main navigation select Home and you should see the module(s) in a block or blocks. Depending on where you left off select one of the modules and see where you are.

Each module has lessons with blue or green check markers. Green check markers mean you have completed the lesson. If you are in a module with all green check markers try selecting the back link in the top left-hand corner and entering into a different module. Repeat until you find where you left off.

Where do I find teacher tips? Or more information? 2020-07-30T19:27:17+00:00

Additional information such as Content Points & Answers, Project & Discussion Directions and Resources & Facts are provided in some courses in the teacher tips tab.

Teacher tips tab is located in the right-hand side navigation or at the bottom for smaller screen sizes. The teacher tips has an ‘i’ icon in a circle.

teacher tips tab teacher tips mobile location

Please note, you must be in a lesson’s activity to see side navigation. Also, not every page has teacher tips.

There are download documents available for instructors or teachers. To learn more  go to “What types of documents are available for courses?” FAQs.

Where do I find the Directors Manual? 2020-04-24T20:18:07+00:00

Directors manual is located in download files.

You can access download documents either in the left-hand side menu, if you are logged into course.

Or on the entry page, https://mlearn.smp.org/learn.

Select the course download icon.

Then select director’s manual.

Where do I get a section code? 2020-06-10T20:57:29+00:00

Your School or Parish Admin or Instructor will provide the section code to enroll into your course.

Why am I seeing only module one on the progress page? 2020-10-28T21:19:43+00:00

The progress page is spilt up by modules, so on entry the progress page, module one will be showing. To navigate to other modules, select the other modules, located below the sections name in a dropdown.

Why am I seeing only module one on the responsive page? 2020-10-28T21:18:43+00:00

The responses page is spilt up by modules (if the course has multiple modules), so on entry to the responses page, module one will be showing. To navigate to other modules, select the other modules, located in blocks below of the top navigation.

Why do some comments get flagged? What do I do when that happens? 2020-04-24T20:04:08+00:00

A comment gets flagged by a student. And only a student can flag a comment.

You will get an email stating a comment has been flagged. In the email you will be provided a link to the page where the comment is.

Also, you can login and navigate to the comment in the responses page.

Once, you are on that page you can un-flag the comment or hide it from other students until the student who wrote the comment, changes it.

 

Why does Kids’ Liturgy only include the Gospel? 2020-04-03T21:26:53+00:00

There are a couple of reasons why Kids’ Liturgy doesn’t include the 1st or 2nd reading:

  1. Length: When we add all the necessary elements for liturgy, time gets tight. We wanted to make sure the entire program could be done in 20 minutes. Kids’ Liturgy focuses on all the necessary elements to create a full liturgical experience.
  2. Active Participation: Kids’ Liturgy places a strong emphasis on active participation and invites all the children to join in proclaiming/acting the Gospel after hearing it. Having the children actively participate in this section allows for greater integration of the Gospel itself.

(If you would like to include an Old Testament and/or New Testament reading, you can add them in using readings from the Children’s Lectionary!)

Why is my username student’s password not working anymore? 2020-10-29T16:39:22+00:00

First check with the student and verify wether or not the user reset his or her password. If they have not, please reset the student’s password on the student’s profile page.

For directions on how to reset a student’s password, go to ‘How to Edit Student’s Profile & Password’.

Call Customer Care if further questions or concerns at 1-800-533-8095.