First check the spelling of the student’s email address or username and password.
You can click on the eye icon in the password field to see the password.
If you are still having issues, click on forgot my password.
Please note, if the student doesn’t use a email address for the login, they will have to have the admin reset their password.
Enter the student’s email and select rest password button.
The student will get an email with a link prompting them to reset their password on the password rest page.
If they do not receive an email have the admin check the email address of the student, on the student profile. Then the admin can reset their password by clicking on the button located in near the top.
If you don’t know how to get to the student profile or reset the password see “How to view Student’s Profile and Edit” in Admin’s FAQs.