I keep getting a username error when I try to import or add a student?

/I keep getting a username error when I try to import or add a student?

I keep getting a username error when I try to import or add a student?

If you keep getting an error on the username, this means the user already has an account or is enrolled in a section. Try adding a different number on the end, example JaneBoe2.

Please check their account on the student profile page and see if they have an account setup already.

Select Student on side menu. Then select the student to view their account and see their course sections.

In order to enroll a user into a course that has a username and no email address, they will need to create a new username and password for every course and section.

If your School/Parish is username base and you keep getting email address error, please call Customer Care at 1-800-533-8095, to switch to username base.

2020-04-24T19:58:33+00:00

All email confirmations are down until further notice. This includes students enrollment, instructors and school admins confirmation for course sections. The site is operating as normal and is usable otherwise.