What if I am having trouble viewing my videos? Videos won’t play?

/What if I am having trouble viewing my videos? Videos won’t play?

What if I am having trouble viewing my videos? Videos won’t play?

A: Loading: The video is in play, but it is frozen. Check your internet connection here https://www.speedtest.net/. You need at least 5Mbs to have video play if not more. Make sure there is no heavy use outside of you playing the video.

B: Not showing up: Try opening up a course in a different browser, if it works the other browser may need updating to watch videos. How to check to see if your browser has been updated, https://support.google.com/youtube/answer/175292?hl=en.

C: Still not showing up: try opening it up into its own browser, select the share icon on the video, paper airplane.

D: Again, still not showing up: Check with your school or parish admin, Vimeo may need to be whitelisted for viewing.

If further issues occur please contact Customer Care at at 1-800-533-8095.

2020-11-05T21:50:03+00:00

All email confirmations are down until further notice. This includes students enrollment, instructors and school admins confirmation for course sections. The site is operating as normal and is usable otherwise.