FAQs
This is a bug we are working and trying to resolve. In the meantime, try to move your screen smaller or larger.
If you are using Internet Explore switch to Edge or Chrome. Microsoft stopped supporting IE in 11/2020.
Login to mLearn and select the course section (classroom) you would like to view. If you only have one section then you will atomically be directed to that section.
Then select responses located in the top of the main menu and the responses will appear.
You can select modules (chapters) if your course has them.
Below, the blocks are section off by lesson. Within each lesson block is activities you can select by clicking on the activity.
If there are activities with a yellow icon, that means the responses are not shared within the class.
There are four types of responses:
- Poll Multiple Choice (Shared with Class)
- Poll Short Answer (Shared with Class)
- Free Form Answers (Shared and Not Shared with Class)
- Image Upload (Shared and Not Shared with Class)
Please note, if there are no answers the page will be blank.
In each response of the students you can click on the down arrow to hide a post. And if the response has been flagged then you can unflag the response.
To go back to the main response page either select the response on the main menu or select the lesson name, located in the top left hand side.
Unfortunately you are unable to delete the extra students. Please call at us 1-800-533-8095, and we will help you remove the duplicates.
Please verify the instructors email address you selected when importing the students and check the instructor’s junk folder in their inbox.
If you are unable to retrieve the email or forgot to select an instructor, try resetting the student’s passwords manually or call Customer Care for assistant at 1-800-533-8095.
Please make sure you saved your CSV file out as CSV.
If you keep getting an error on the username, this means the user already has an account or is enrolled in a section. Try adding a different number on the end, example JaneBoe2.
Please check their account on the student profile page and see if they have an account setup already.
Select Student on side menu. Then select the student to view their account and see their course sections.
In order to enroll a user into a course that has a username and no email address, they will need to create a new username and password for every course and section.
If your School/Parish is username base and you keep getting email address error, please call Customer Care at 1-800-533-8095, to switch to username base.
Try clearing the email address field. If you still get the error when it’s empty, your school/parish may be email address base for user logins. Please call at us 1-800-533-8095, to switch to username base.