FAQs Archive - Page 11 of 11

Q: What do I do if a student registers more than once?

A. If the student has enrolled with an incorrect email address, then enrolled the student again with a correct email. Please contact Customer Care Rep to delete the incorrect user account. B. If a user has enrolled in a section and admin has added them into the section, please contact Customer Care Rep to delete the one of the user accounts. Note: When you call a Customer Care rep at 1-800-533-8095 , make note of what user account the student has done work in and that is the account we will keep. If the student has completed work in both user accounts, you can choose which one you would like to keep.

Q: How do I remove a student?

To delete a student from a course or section, you have to call Customer Care at 1-800-533-8095 .

Q: How do I move a student to another class?

Login to mLearn and go to the admin side of the site . Navigate to the section that the student you would like to transfer the student out of and select "Assign to Section ." Note: You must have the section (classroom) set up before you transfer the student. All sections should appear in the dropdown. Select the section (classroom) you would like the student to move to and select "Update ." You should get a success message at the top of the page. You can navigate to the section (classroom) the student was transferred to, by selecting the "View Section" button and selecting the section . The student should be listed under "Enroll," located at the bottom of the page. All of the students work will be transferred.

Q: How to Reset a Student's Password?

Login to mLearn and go to the admin side of the site. Select the " Students " tab on the side menu. Then select the student you would like to reset the password for by clicking on the name. Then select the "Reset Password" button. The password reset page should open. Enter in the new password and select "Save ." Once completed, the student should be able to login with the new password.

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FAQs

What do I do if a student registers more than once?

How do I remove a student?

How do I move a student to another class?

How to Reset a Student’s Password?