FAQs Archive - Page 6 of 11

Q: Where do I find out where I was in my course?

In the main navigation, select " Home" and you should see the module(s) in a block or blocks. Depending on where you left off, select one of the modules and see where you are. Each module has lessons with blue or green check marks. Green check marks mean you have completed the lesson. If you are in a module with all green check marks, try selecting the back link in the top left-hand corner and entering into a different module. Repeat until you find where you left off.

Q: I answered one of the questions wrong, can I go back and edit it?

Yes, if you are still in the course, in the top left–hand, corner select " Back to Lesson or Module " and reroute back to the activity you want to fix. Or select the " Previous " button, located at the bottom of the page. If you are completely out of the course, reenter the course and reroute through the modules to the activity you want to edit.

Q: What if I am having issues continuing my course?

A: If the continue button is not working , try selecting " Previous " or refreshing the browser . If it still is not working, try clearing your browser history then open the course in a new browser. If you still press continue and nothing is happening contact customer care. B: When I select "Submit" nothing happens . Reread the last sentence and make sure you completed the interaction completely. Sometimes the questions ask for more than one answer or they are not matching up correctly. Also, you can select, " Previous " or " Skip " and come back to the activity later with your instructor and make sure your submission is correct. C: Try left, clicking the button and select " Open in a New Window ." The page should open in a new window, and you can continue in the course. D: Contact customer care at 800-533-8095.

Q: What if I am having trouble viewing my videos? Videos won't play?

A: Loading: The video is in play, but it is frozen. Check your internet connection here https://www.speedtest.net/ . You need at least 5Mbs to have video play if not more. Make sure there is no heavy use outside of you playing the video. B: Not showing up: Try opening the course in a different browser. If the video works, the other browser may need updating to watch videos. To check to see if your browser has been updated, https://support.google.com/youtube/answer/175292?hl=en . C: Still not showing up: Try opening it up in its own browser, select the "Share" icon on the video, the paper airplane. D: Again, still not showing up: Check with your school or parish admin, Vimeo may need to be whitelisted for viewing. If further issues occur please contact Customer Care at at 800-533-8095 .

Q: Can I see my child’s progress?

Yes, you can log in as your child—from there you can navigate into modules, lessons and activities to see which ones have been completed. Please note some courses do not have multiple modules and/or lessons. If there’s a check mark, it has been completed, if there are three orange dots, they are in progress and if there is nothing, they haven’t begun that particular module or lesson.

Q: Do I need to know my student’s email address before I get started?

Nope. When you register, you’ll get a unique code for each section and the web address ( mlearn.smp.org/enroll ) to share with your students, who will self-register. Easy!

Q: Do I need to know how many students are in my class in order to register?

No, we can add in the quantity of students later on. We know classes flex in size and have done our best to create an experience that will allow you to easily adjust, should your class size change.

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