FAQs Archive - Page 2 of 11

Q: I can't find the continue button, what do I do?

If you submitted an answer to a shared response and you are viewing all the classmates answers, but can't find the continue button, seen below. Try resizing your browser window, by moving the mouse to the edge of the screen. Then move the browser window smaller or make the height longer, till you see the continue button. If you continue to have issues please call Customer Care at 800-533-8095 .

Q: What does CRSF token is invalid mean?

If you get an error message that says "CRSF Token is Invalid." it means that your browser has timed out. You need to refresh the browser and try again. If you get the message again, try using another browser or clearing your browser history. Additional Tips: Make sure you are using a supported and up-to-date browser for the best experience and security. If the problem persists after trying these steps, you may want to contact Customer Care for further assistance at 800-533-8095 1.

Q: Why is my username student's password not working anymore?

First check with the student and verify wether or not the user reset his or her password. If they have not, please reset the student's password on the student's profile page. For directions on how to reset a student's password, go to " How to Edit Student's Profile & Password ." Call Customer Care if further questions or concerns at 800-533-8095 .

Q: Do not use Internet Explore Anymore!

If you are using Internet Explore switch to Edge or Chrome. Microsoft stopped supporting IE in 11/2020.

Q: I get an error when I try to upload or save students to a section?

First off, if you are using Internet Explore switch to Edge or Chrome. Microsoft stopped supporting IE in 11/2020. If you are uploading a CSV, make sure you are saving it out in CSV format. When using Chromebook, you will have to use Google Sheets. Here is how to save out in Google Sheets a CSV: Open Google Sheets Click on the “File” menu, then click on the “Import” button. Click on “Upload” on the far right side of the “Open a file” menu bar. Select the correct import settings for your file. Enter the students information. To export your spreadsheet again as a CSV, you can just go to the “File” menu and select “Download as.” There, select “Comma-separated values”. If you are getting errors that username or email already exists try adding different numbers to the username. For emails you will have to check to see if the students already exists. All existing students cannot be added in add section student. They will need to enroll into the section. Call Customer Care if further issues are occurring at 800-533-8095 .

Q: I selected the right answer, but it keeps saying Try Again?

If you have selected the correct answer on a course, but the popup message keeps saying try again. First try refreshing your browser. Then if the response still says try again, move on to the next question or try a different browser and come back to that question later. Sometimes the session times out and you need to clear your history or come back later when the browser has cleared. Also, check your browser extensions. One of them may be affecting the course. For more information on how to do this, got to browser extensions page. If the response keeps happening contact Customer Care at 800-533-8095 . They will want to know which question it is, your browser and OS version.

Q: Can students hide an answer or response?

No, only instructors of a course section can hide a response from a student.

Q: How do I unhide a post?

To unhide an answer, navigate to the Responses page , located in the main menu and find where your student’s response is by selecting "Module" or "Lesson" the answer lives under. Select the "Arrow Icon ," located to the right of the response that is hidden. A unhide post button will appear, select "Unhide Post ." The response will now be visible to the whole classroom.

Q: Can I hide a Student’s answer?

Yes, if you are the instructor of the course section you can hide a student’s response or answer from the whole classroom. To hide an answer, navigate to the "Responses" page , located in the main menu and find where your student’s response is by selecting on "Module" or "Lesson" the answer lives under. Once you have located the response you wish to hide. Select the "Arrow Icon" located in the top right-hand corner of the answer and a hide post option will appear. Select "Hide Post" and the response will be hidden from the whole classroom and only you will be able to see it.

Q: What does blended classroom mean?

Blended classroom means the course is broken down with the students completing work at home and other sections within the classroom.

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