FAQs Archive - Page 5 of 11

Q: Can I search for a term or activity in a course?

You can search for a term, word or activity within a course by selecting "Search" located in the top navigation. Search will open up to a page where you can enter your word, term or activity’s name, then select search . Your results will be listed below. The results will have a link, a page and a number. To navigate to the page, please select the page number link . Also, the results will contain a paragraph section, as well as, the course pathway to where this page lives.

Q: How do I enter my course?

A : Log in to mLearn , you should be in the entry page, http://mlearn.smp.org/learn , if you have more than one course. There should be a list of course sections, select the one you want and it should open where you left off. Otherwise, navigate through your modules, lessons and activities. If you are enrolled in only one course when you login, mLearn will automatically open to where you left off in the course. B : If you are already in a course you can check your other course sections by selecting the top left-corner drop down and all your course sections should be listed there.

Q: Where do I find out where I was in my course?

In the main navigation, select " Home" and you should see the module(s) in a block or blocks. Depending on where you left off, select one of the modules and see where you are. Each module has lessons with blue or green check marks. Green check marks mean you have completed the lesson. If you are in a module with all green check marks, try selecting the back link in the top left-hand corner and entering into a different module. Repeat until you find where you left off.

Q: I answered one of the questions wrong, can I go back and edit it?

Yes, if you are still in the course, in the top left–hand, corner select " Back to Lesson or Module " and reroute back to the activity you want to fix. Or select the " Previous " button, located at the bottom of the page. If you are completely out of the course, reenter the course and reroute through the modules to the activity you want to edit.

Q: What if I am having issues continuing my course?

A: If the continue button is not working , try selecting " Previous " or refreshing the browser . If it still is not working, try clearing your browser history then open the course in a new browser. If you still press continue and nothing is happening contact customer care. B: When I select "Submit" nothing happens . Reread the last sentence and make sure you completed the interaction completely. Sometimes the questions ask for more than one answer or they are not matching up correctly. Also, you can select, " Previous " or " Skip " and come back to the activity later with your instructor and make sure your submission is correct. C: Try left, clicking the button and select " Open in a New Window ." The page should open in a new window, and you can continue in the course. D: Contact customer care at 800-533-8095.

Q: What if I am having trouble viewing my videos? Videos won't play?

A: Loading: The video is in play, but it is frozen. Check your internet connection here https://www.speedtest.net/ . You need at least 5Mbs to have video play if not more. Make sure there is no heavy use outside of you playing the video. B: Not showing up: Try opening the course in a different browser. If the video works, the other browser may need updating to watch videos. To check to see if your browser has been updated, https://support.google.com/youtube/answer/175292?hl=en . C: Still not showing up: Try opening it up in its own browser, select the "Share" icon on the video, the paper airplane. D: Again, still not showing up: Check with your school or parish admin, Vimeo may need to be whitelisted for viewing. If further issues occur please contact Customer Care at at 800-533-8095 .

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